Privacy Policy for Zolara Health

Effective Date: [4/14/26]
Last Updated: [4/14/26]

Zolara Health LLC (“Zolara Health,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, use our services, communicate with us, or receive care through our platform.

This Privacy Policy applies to information collected through our website, online scheduling tools, intake forms, messaging systems, payment systems, and telehealth-related services.

1. Information We Collect

A. Personal Information

Name
Date of birth
Email address
Phone number
Mailing address
Emergency contact information
Insurance information, if provided
Payment and billing information
Government-issued identification, if required for verification

B. Health Information

Medical history
Current medications
Allergies
Symptoms
Height, weight, and related health metrics
Laboratory results or uploaded records
Treatment preferences and follow-up information
Information you provide during medical questionnaires, telehealth visits, portal messages, or email communications

C. Technical and Website Usage Information

IP address
Browser type
Device type
Operating system
Pages viewed
Referral source
Date and time of access
General location information derived from IP address
Cookie and analytics data

2. How We Collect Information

Directly from you when you complete forms, book appointments, make payments, submit intake information, or communicate with us
From healthcare-related platforms and vendors we use to provide services
From pharmacies, laboratories, or other healthcare partners involved in your care, where permitted
Automatically through cookies, analytics tools, and similar technologies when you use our website

3. How We Use Your Information

Provide and coordinate telehealth and related healthcare services
Review eligibility for treatment and create care plans
Communicate with you about appointments, follow-up care, prescriptions, and support
Process payments and maintain billing records
Send administrative messages, reminders, and service updates
Improve our website, services, and patient experience
Maintain security, detect fraud, and protect against misuse
Comply with legal, regulatory, licensing, and professional obligations
Respond to lawful requests or enforce our policies and terms